Business Consulting and SLA

A service level agreement (SLA), which http://royston-consulting.com/using-data-room-software-to-synergize-your-business is an important aspect of business consulting, is used often between a firm’s internal operations as well as its customers. It provides the information that each party needs to achieve their goals.

SLAs protect both the end user and the service provider by establishing standards, targets and consequences for meeting or not meeting those expectations. SLAs also allow businesses to create key performance metrics that can be used to identify areas that do not meet their strategic goals.

The SLA should define all the services that are included in a contract, with details on turnaround times and any exclusions. A list of metrics that will be used to measure the service provider’s performance should also be specified in the contract.

Metrics should only reflect factors under the control of a service provider and be easily collected. They should also reflect a reasonable baseline to allow for refinement over time.

KPIs measure how a business performs in relation to the primary goals. It can help determine whether the business is veering away from its course, a common problem with small businesses.